FREQUENTLY ASKED QUESTIONS
What is Stay Host Save?
Stay Host Save is a serviced accommodation provider offering modern, stylish, and convenient short-term and long-term rentals in South Yorkshire, perfect for leisure, business travellers, and contractors.
Where are your properties located?
We operate in Sheffield, Rotherham, Chesterfield, and Doncaster, South Yorkshire. We also have 1 amazing property in the south of Wales.
What makes Stay Host Save different from other accommodation providers?
We guarantee prices lower than Airbnb and Booking.com, offer direct booking discounts up to 12.5%, and provide 24/7 guest support for a seamless stay.
We are local to the area, and with 15+ years Hotel management we understand what 5-star quality truly is.
How can I book a property?
You can book directly through our website at www.stayhostsave.co.uk contact us via WhatsApp at +44 114 312 3772.
What are the benefits of booking directly?
Direct bookings come with up to 12.5% discounts, better pricing, and personalised customer service. Bespoke long-term deals & complimentary late check-out or early arrival.
What is your cancellation policy?
We don’t take payment until 5 days before your arrival, this is also your FREE cancellation cut off. Really simple, give us 5 days notice and cancel for FREE.
Do I need to pay a security deposit?
We do not take a deposit to secure your booking but a £75 damage deposit is required three days before arrival. This is just a PRE-AUTHORISATION and It is fully refundable after your stay if there are no damages.
What amenities are included in your properties?
All properties are fully furnished and include ultra-fast WiFi, Smart TVs with Netflix, bedding, linen, towels, bathroom amenities, and pet-friendly options, we can proudly say that 95% of our portfolio comes with FREE parking also.
Are your properties pet-friendly?
Yes, many of our properties are pet-friendly. Please let us know in advance if you're bringing a pet.
There is a small Pet Fee of £25.00
Do you offer parking?
Yes, 95% of our properties include free parking. Please check the specific property details during booking.
What is the check-in and check-out process?
Check-in is fully automated, and you’ll receive instructions 48 hours before arrival in your very own online portal. Standard Check-in time is 4pm but we do have early check-in add-ons available.
Check-out is by 11 am to allow for cleaning and preparation for the next guest. Again, we do have late check-out options available.
REMEMBER – Book Direct & receive FREE late check-out of EARLY arrival.
How do I contact guest support during my stay?
Our office is open Monday – Saturday 0800-1800 to call on 0114 312 3772
Our guest support team is available 24/7 via WhatsApp chat +441143123772 for any assistance or emergencies.
Can I extend my stay?
Yes, subject to availability. Give us a call or send us a WhatsApp and the team will be more than happy to assist.
Do you cater to business travellers and contractors?
Absolutely! Our properties are specifically designed to provide a comfortable, home-like experience with work-friendly spaces and flexible stays. We have a variety of larger 3, 4 & 5 bed properties to cater to a team of contractors working in the city.
Do you offer long-term rental options?
Yes, we provide both short-term and long-term rental solutions. We even offer 20% discount to stays that are longer than 28 nights and a 10% discount to stays that are longer than 7 nights.
Are your prices really lower than Airbnb and Booking.com?
Yes, we guarantee lower prices when you book directly through our website. You will not find our properties priced lower anywhere else.
What payment methods do you accept?
We accept all major credit/debit cards and online payment options. Corporate travellers wishing to pay by BACS is also an option.
How do I stay updated on your latest offers and properties?
Follow us on Instagram, Facebook, and LinkedIn, or subscribe to our newsletter on www.stayhostsave.co.uk
