If you’re not completely happy with our service we’d like to hear about it so we can do something about it to put it right.

We do everything we can to make sure our customers get the best service possible. However, sometimes we may not get things right the first time.

When that happens, we want you to tell us what went wrong so we can put matters right.

We want to:

- Make it easy for you to tell us what went wrong.

- Give your complaint the attention it deserves.

- Resolve your complaint fairly without delay; and

- Make sure you are satisfied with how your complaint was resolved.

How and where to complain

If you are not satisfied with any aspect of our service or products you can tell us about your complaint in the following way: By email - complaints@stayhostsave.co.uk

How long will it take?

We aim to resolve your complaint within 48 hours - We will aim to resolve your complaint quickly, but it may take longer if it is complex.